Cloud Heaven will accept returns of unworn clothing items
with original tags and clear garment packaging with SKU label. We do not accept
exchanges of any kind.
Return requests must be initiated within 7 days (the first
day of the return window starts the day tracking shows delivered status) of
receiving all items in the order and shipped back to us within 7 days of
submission to qualify for a full refund.
If it is a split package order, it will start from the time
of the final package delivery date and time.
Orders returned without meeting the above criteria are
subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it
was a shipping error or a damaged item.
Please allow Cloud Heaven 5 - 7 business days from the day
we receive the returned package to process.
Cloud Heaven will email you after return has been processed
to confirm what has been done.
